Guidelines & Policies 

Effective April 12, 2017

LWJ by Sheri’s policies are in accordance

NJ Consumer Affairs Statutes & Regulations N.J.SA 56:8-2.14

www.njconsumeraffairs.gov

At Lotus Wood Journey by Sheri, all services are carried out by Sheri Marcantuono, owner of LWJ. Please understand the following information for all sessions.

 

Legal

By scheduling a session with Sheri Marcantuono, you understand and agree that Sheri Marcantuono is not a medical professional, attorney, accountant or other licensed professional, and cannot give medical, legal, or tax advice. Any information or advice given by Sheri Marcantuono is NOT to be used by you in place of any medical, legal, tax or financial advice, diagnosis or any medications from qualified and licensed professionals in those fields. All healing services by Sheri Marcantuono are intended to offer insight into your personal life and DO NOT in any way constitute medical, legal, tax or financial advice. Lotus Wood Journey by Sheri Marcantuono will not be held liable for any damages resulting from the use of her Facebook page, and or any healing services with Sheri Marcantuono.  Lotus Wood Journey by Sheri will not be held liable for any actions or decisions that you may make as a result, including without limitation, actual, incidental and/or consequential damages resulting from any claims resulting from any act or omission, negligence, fraudulent misrepresentation or otherwise, including without limitation, personal injury, death, loss of income, stress (emotional or otherwise), errors or omissions, or otherwise.  Sheri is not responsible for lost or stolen item(s).  You understand and agree coming with an open mind is beneficial to the healing process.  By providing your email address you agree to receive emails from Lotus Wood Journey, you may unsubscribe at any time. By signing you understand and agree there will be No Refunds for any service that has been provided for over fifteen (15) minutes. 

Non-refundable $25.00 deposit

APPOINTMENTS WITHOUT A DEPOSIT WILL BE CANCELLED WITHIN 24 HOURS OF SCHEDULING.

To complete your deposit, read over, initial and sign this appointment agreement. 
The non-refundable deposit ensures your appointment time and date. If you do not pay the $25.00 non-refundable deposit, your appointment time and date will be taken off Sheri’s schedule and you will receive a cancellation email.  Once your $25.00 non-refundable deposit is received, you will receive a confirmation email from carollwjac@gmail.com with your balance due.  We understand that unplanned circumstances can occur, and you may need to cancel or reschedule your appointment. If you reschedule or cancel your appointment less than 24 hours prior to your appointment time, you will not be able to use the $25.00 non-refundable deposit and a new $25.00 non-refundable deposit will be required to book any future appointment.    
We accept the following forms of payment.

Venmo

Zelle 

We do NOT accept PayPal.  
Balance due on your appointment date can be paid with Venmo, Zelle, or Cash. 

              

Guidelines & Policy for classes and groups

For All Classes &  Readings, there are NO Refunds.  If you choose not to continue with the class or group reading you will NOT be given a refund.  Deposits are required for classes and group readings and are NON-Refundable and cannot be used towards another service, class or group reading.  There is NO outside Food or Alcohol Permitted.                            

     

Arriving for your appointment

If you are new to the LWJ please arrive 15 minutes before your appointment time. This will give you plenty of time to check-in, use the restroom, read & sign any forms requested by LWJ by Sheri.  Arriving late will deprive you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.  We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals (within 15 minutes after your appointment) by performing the most complete service possible in the time remaining. Please be aware that arriving 15 minutes after the scheduled time of your appointment will result in full charges (equivalent deductions from gift certificates) without the opportunity to reschedule. If you have a gift certificate and do not show up for your service or cancel 24 hours before your service time, your certificate is forfeited and voided.

We recommend that you plan ahead for your visit to LWJ by Sheri. We’ll be happy to answer any questions you may have about our location, parking, and travel options.

                                               

Pricing

When Sheri Marcantuono provides you with a price specific to a service, she will honor that price.  If you decide to change services LWJ has the right to change the price according. You will receive an email, text or call that you are required to verify and send back to Sheri.  

 

Gift Certificates

LWJ does not issue refunds on gift certificates purchased. We do not give cash back in lieu of your gift certificate.  LWJ by Sheri reserves the right to offer you other services.

 

Cancellations

LWJ schedules by appointment only and your appointments are very important to Lotus Wood Journey. We understand that sometimes schedule adjustments are necessary.  Therefore, we respectfully request at least a 24hour notice for cancellations or rescheduling of appointments. Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services. Therefore, we have a strictly enforced 24-hour cancellation. Our 24-hour cancellation policy gives us time to inform our waitlist clients of any availability. Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.  Since we turn away other clients to hold your appointment time, we do realize that sometimes a sudden illness and emergencies can prevent you from giving 24 hours cancellation notice.  Should you wish to cancel your appointment please email carollwjac@gmail.com and you will receive a confirmation cancellation notification. There are NO refunds.  In the event Sheri may have to cancel your event due to illness and/or emergency, please rest assured that in such events she will book you her next available time. We will notify you within 24 hours

Noise and Mobile Phones

This environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all areas and mobile phones or any other devices are to be kept silent or turned off when you are in the waiting area.  If you bring someone with you please let them know you have agreed to these guidelines and rules and being with you they also have agreed.

 

Minors

For safety reasons and in order to maintain a peaceful, relaxing environment for all of our clients, we kindly ask that minors are not brought to your appointment. 

Client questionnaire & health conditions

All new clients will be requested to complete a Client Questionnaire form before Sheri will perform any Reiki or Energy services on you. Failure to do will result in Sheri refusing to perform your treatment. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your service begins. We also reserve the right to ask you to complete the Client Questionnaire every 6 months so that we can update our records.

 

Age Restrictions

You must be 18 or over to receive any service. For all under 18, a parent or guardian is required to read, sign & date our parental consent form below.   Parents & guardians of any guest under the age of consent must join their child while services are performed. We reserve the right to refuse service on any guest who is under the age of consent and does agree to LWJ by Sheri’s form requests.

 

Cleanliness

In keeping with our commitment to cleanliness, safety, and hygiene.  We ask you do not bring any outside food or alcohol into LWJ by Sheri.

 

Loss or damage to personal items

We are NOT responsible for any loss, stolen or damage of personal items. Please keep your personal belongings with you at all times.

 There is NO outside Food or Alcohol Permitted.

 

Thank you 

Sheri Marcantuono

Owner, Lotus Wood Journey

©2017 by Lotus Wood Journey Sheri Marcantuono. ​

Berlin, New Jersey 08009

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