Guidelines & Policies
Effective April 12, 2017
LWJ by Sheri’s policies are in accordance
NJ Consumer Affairs Statutes & Regulations N.J.SA 56:8-2.14
Lotus Wood Journey has a 25.00 non-refundable charge policy to compensate if you are a no call, no show. This non-refundable charge can be paid via Zelle or Venmo when scheduling your appointment.
LWJ will apply the 25.00 charges to your total, your balance will be collected at the time of service.
No outside Food or Alcohol Permitted.
Gift Certificates are NOT exchangeable for cash.
If you are in a payment plan and then cancel, there is a cancellation fee of 75.00.
LWJ by Sheri is NOT responsible for damaged, lost or stolen items.
NO Refunds for services provided for more than fifteen (15) minutes.
At Lotus Wood Journey by Sheri, all services are carried out by Sheri Marcantuono, owner of LWJ. Please understand the following information for Mediumship sessions, Coaching & Meditation sessions & Reiki sessions.
By scheduling a private or group event with Sheri Marcantuono, you understand and agree that Sheri Marcantuono is not a medical professional, attorney, accountant or other licensed professional, and cannot give medical, legal, or tax advice. Any information or advice given by Sheri Marcantuono is NOT to be used by you in place of any medical, legal, tax or financial advice, diagnosis or any medications from qualified and licensed professionals in those fields. Private or group readings or any healing services by Sheri Marcantuono are intended to offer insight into your personal life and DO NOT in any way constitute medical, legal, tax or financial advice. Lotus Wood Journey by Sheri Marcantuono will not be held liable for any damages resulting from the use of her Facebook page, any readings private or public related events or any healing services with Sheri Marcantuono. Lotus Wood Journey by Sheri will not be held liable for any actions or decisions that you may make as a result, including without limitation, actual, incidental and/or consequential damages resulting from any claims resulting from any act or omission, negligence, fraudulent misrepresentation or otherwise, including without limitation, personal injury, death, loss of income, stress (emotional or otherwise), errors or omissions, or otherwise. Sheri is not responsible for lost or stolen item(s). By signing this agreement, you understand and agree that you and/or your guests may not receive a message from the person(s) you want, you may receive messages from a person(s) that you did not expect, Sheri cannot control what spirit(s) comes through and /or what spirit(s) does not come through. Sheri understands there are skeptics and requests that you and/or your guests come with an open mind. Sheri encourages you to be present during the reading so please record your session. No Refunds are given for any service that has been provided for more than ten (10) minutes.
For Mediumship Sessions, you may not receive a message from the person(s) you want, you may receive messages from a person(s) that you did not expect, Sheri can not control what spirit(s) comes through and /or what spirit(s) do not come through. Sheri understands there are skeptics and requests that you come with an open mind. Sheri encourages you to be present during the reading so please record your session. No Refunds are given for any service that has been provided for over fifteen (15) minutes.
For Coaching & Meditation Sessions, Sheri requests that you come prepared to each session on time with all supplies and also give your best to yourself because you deserve this. No Refunds are given for any service that has been provided for over fifteen (15) minutes.
For Reiki Sessions, Sheri requests that you know she is NOT a doctor and will NOT give you any medical advice. Please come in comfortable clothing and you are aware you DO NOT take off your clothes only your shoes. Please have clean feet or socks on for your session. Please be aware this is NOT a message and you will not be touched with any type of oil, cream, formula or devices. No Refunds are given for any service that has been provided for over fifteen (15) minutes.
Guidelines & Policy for Classes & Group Readings.
For All Classes & Readings, there are NO Refunds. If you choose not to continue with the class or group reading you will NOT be given a refund. Deposits are required for classes and group readings and are NON-Refundable and cannot be used towards another service, class or group reading.
Arriving for your appointment
If you are new to the LWJ please arrive 15 minutes before your appointment time. This will give you plenty of time to check-in, use the restroom, read & sign any forms requested by LWJ by Sheri. Arriving late will deprive you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client. We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals (within 15 minutes after your appointment) by performing the most complete service possible in the time remaining. Please be aware that arriving 15 minutes after the scheduled time of your appointment will result in full charges (equivalent deductions from gift certificates) without the opportunity to reschedule. If you have a gift certificate and do not show up for your service or cancel 24 hours before your service time, your certificate is forfeited and voided.
We recommend that you plan ahead for your visit to LWJ by Sheri. We’ll be happy to answer any questions you may have about our location, parking, and travel options.
Appointment booking by phone. For private or group appointments.
When booking by phone, you will be charged a 25.00 non-refundable charge that ensures your appointment and can be paid Zelle or Vvenmo. LWJ schedules by appointment only. If you are a no call, no show you have neglected valuable time and also the opportunity for someone to have had that day and time. Should you wish to cancel your appointment please give us 48 hours’ notice and we will keep your non-refundable charge for you to use towards your next visit. All group readings (3 or more people) payment in full is required prior to the party date. If your guest does not show up 25.00 of their payment will NOT be refunded. Sheri reserves the right to cancel any reading if the agreed amount of guests is not in attendance. LWJ schedules by appointment only. Since we turn away other clients to hold your appointment time, we do realize that sometimes a sudden illness and emergencies can prevent you from giving 48 hours cancellation notice. Should you wish to cancel your appointment please email and you will receive a confirmation cancellation notification. In the event Sheri may have to cancel your event due to illness and/or emergency, please rest assured that in such events she will book you her next available time. We will notify you within 48-hours. LWJ by Sheri also requires 48-hour notice for groups. If you are hosting a party and guest(s) are unable to attend, LWJ will not issue a refund. There are NO REFUNDS.
If Sheri Marcantuono has provided you with a price specific to a service, she will honor that price. If you decide to change services LWJ has the right to change the price according. You will receive an email, text or call that you are required to verify and send back to Sheri.
LWJ does not issue refunds on gift certificates purchased. We do not give cash back in lieu of your gift certificate. LWJ by Sheri reserves the right to offer you other services.
If you need to cancel your appointment, please call, text or email at least 48 hours in advance. You will receive a confirmation cancellation notification. LWJ by Sheri also requires 48-hour notice for groups. Since we turn away other clients to hold your appointment date and time, we do realize that sometimes a sudden illness can prevent you from giving 48 hours cancellation notice this is why LWJ required a 25.00 non-refundable charge. This money is used to compensate Sheri, who set aside her valuable time for your appointment. If Sheri may have to cancel your appointment due to illness and/or emergency. Please rest assured that in such events she will book you her next available time. We will notify you as soon as we can if we need to cancel your appointment.
Noise and Mobile Phones
This environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all areas and mobile phones or any other devices are to be kept silent or turned off when you are in the waiting area. If you bring someone with you please let them know you have agreed to these guidelines and rules and being with you they also have agreed.
For safety reasons and in order to maintain a peaceful, relaxing environment for all of our clients, we kindly ask that minors are not brought to your appointment.
Client Questionnaire & Health conditions
All new clients will be requested to complete a Client Questionnaire form before Sheri will perform any Reiki or Energy services on you. Failure to do will result in Sheri refusing to perform your treatment. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your service begins. We also reserve the right to ask you to complete the Client Questionnaire every 6 months so that we can update our records.
You must be 18 or over to receive any service. For all under 18, a parent or guardian is required to read, sign & date our parental consent form below. Parents & guardians of any guest under the age of consent must join their child while services are performed. We reserve the right to refuse service on any guest who is under the age of consent and does agree to LWJ by Sheri’s form requests.
In keeping with our commitment to cleanliness, safety, and hygiene. We ask you do not bring any outside food or alcohol into LWJ by Sheri.
Loss or damage to personal items
We are NOT responsible for any loss, stolen or damage of personal items. Please keep your personal belongings with you at all times.
Please bring this with you to your appointment. Sheri will sign and you will receive a copy for your records if you wish.
Thank you for taking the time to read and respect LWJ terms.
Owner, Lotus Wood Journey